CRM

Increasing Client Value

Developing multi-channel services to ensure the best segmentation and most efficient targeting for your customer touch-points.

The CRM team will assist you with the construction, launch and optimization of your multi-channel loyalty strategy.

We believe in listening, analyzing, segmentation, targeting and a multi-channel approach.

Over 300 different triggers sent every day

Our Offer

CRM studio

CRM studio

Graphic design: emails, banners, landing pages and mini-sites. Responsive emailing development. Training.

Social CRM

Social CRM

Define community strategy. Strategy for managing resources. Launching social functions. Advising & community management.

Strategic CRM scope

Strategic CRM scope

Define the project scope & the functional and technical impact. Organize workshops, interviews & surveys. Build a strategic recommendation and assist with technology choices.

Data-mining Segmentation Scoring

Data-mining Segmentation Scoring

Carry out client and prospect studies. Segment based on client purchases, behavior or lifecycle characteristics. Determine product appeal. Determine client value and future value. Predict pertinent product pairing.

CRM Architect, Datamart, Dashboards

CRM Architect, Datamart, Dashboards

Organize key figures to have a clear overview of the client. Structure data regardless of the origin. Guarantee data quality. Loyalty program scheme management. Develop dashboards & reports adapted to needs.

Multi-channel CRM Campaign Management

Multi-channel CRM Campaign Management

Automated email routing. Configuring marketing triggers. Deliverability optimization. Campaign reports.

Our Team

4
CRM Expert Consultants
3
Production Managers
3
Architects and Analysts
Shanghai
Beijing
Roubaix
Paris
Lyon