E-commerce Account Manager

Full Time
About position

The E-commerce Account Manager will be reporting to the Account Director. He/she will be assigned a portfolio of clients to manage. As the first point of contact of our clients, he/she will create a relation based on trust and transparency.

Your Mission...

The E-commerce Account Manager’s responsibilities will be as following:

  • Take care of our clients’ needs and happiness on a regular basis (basis defined for each client)
  • Advise our clients about their e-commerce strategy in China and the channels to leverage (eg. marketplaces, etailers, official website, wechat)
  • Be the main point of contact for our clients regardless of the expertise(s) involved among e-commerce operations, creative (UI, UX), technical development and marketing (SEO, SEM, RTB, social CRM, digital analytics)
  • Ensure excellent communication and collaboration between all internal and external team members
  • Ensure that our team deliver in time and quality
  • Organize monthly meetings and lead them
  • Always commit to answer any question of our clients in a short time
  • Deliver pro-active consulting to our clients to generate needs and optimize their current digital performance
  • Ensure that the needs of our clients are well understood by our production team and deliver proper consulting internally
  • Be supportive with the production team and help find solutions if issues arise
  • Work closely with the business development team to develop proposals and pitches and present these to prospects
  • Responsible to lead the answer of new opportunities coming from existing portfolio accounts from preparation to presentation
  • Reach your sales objectives based on upselling / cross-selling on existing clients, as well as new business development
  • Be a team player and an example for the team
  • Never stop learning and share your knowledge with the team
  • Support the communication team and produce some quality content about Chinese e-commerce landscape market that will be pushed on our different channels
  • Always consider happiness of our team and clients first
Your profile...
  • Over 2 years working experiences in a digital agency or a Tmall Partner (TP)
  • Digital and e-commerce culture is a must
  • Ability to understand and measure campaign performance that will generate measurable results for the client
  • Highly adaptable and able to work across a number of clients and projects, managing them all confidently and with a high level of competence
  • Excellent verbal communications skills and solid negotiation skills with ability to maintain productive relationships with clients, co-workers and vendor partners
  • Language ability: fluent in both speaking and written Chinese and English
  • Good organizational skills and client management skills
  • Knowledge of e-commerce in China is a must
  • Knowledge of technical e-commerce platforms such as Magento, Hybris and Salesforce Commerce Cloud (formerly Demandware) is a plus
  • Web analytics tool (Google Analytics, Adobe Anlaytics, Baidu Tongji) certification is a plus