Shanghai

Social Media Account Manager

Full Time
About position

The Account Manager will be reporting to the Account Director. He/she will be assigned a portfolio of clients to manage. As the first point of contact of our clients, he/she will create a relation based on trust and transparency.

Your Mission...

The Account Manager’s responsibilities will be as following:

 

Client relationship

  • Take care of our clients’ needs and happiness on a regular basis (basis defined for each client)
  • Advise our clients about their digital and social media strategy in China and the channels to leverage (eg. WeChat, Weibo, official website, marketplaces)
  • Be the main point of contact for our clients regardless of the expertise(s) involved among social media and social CRM, creative (UI, UX), technical development and marketing (SEO, SEM, RTB, digital analytics)
  • Ensure excellent communication and collaboration between all internal and external team members
  • Organize monthly meetings and lead them
  • Deliver pro-active consulting to our clients to generate needs and optimize their current digital performance
  • Ensure that the needs of our clients are well understood by our production team and deliver proper consulting internally

 

Management

  • Ensure that our team deliver in time and quality
  • Always commit to answer any question of our clients in a short time
  • Be supportive with the production team and help find solutions if issues arise

 

Sales

  • Work closely with the business development team to develop proposals and pitches and present these to prospects
  • Responsible to lead the answer of new opportunities coming from existing portfolio accounts from preparation to presentation
  • Reach your sales objectives based on upselling / cross-selling on existing clients, as well as new business development

 

Behavior

  • Be a team player and an example for the team
  • Never stop learning and share your knowledge with the team
  • Support the communication team and produce some quality content about Chinese social media landscape market that will be pushed on our different channels
  • Always consider happiness of our team and clients first
Your profile...
  • 2 years of experience or more in the same position
  • With experience in agency
  • Perfect knowledge of WeChat and Weibo
  • Creative mindset able to create campaigns and lead copywriting
  • Experience about KOL management 
  • Perfect communication skills
  • Management skills
  • Working proficiency in English
  • Good PowerPoint skills